Airtel is a major mobile phone operator in Bangladesh. They
are come from abroad, and settle their business in BD. At the very beginning
time, they are known as Warid international in Bangladesh. They arrange their
product and packages after thinking the matter of their young mobile phone
users and student. That is the reason they keep price of their product are in
general’s ability. But, over the day there a question left about their
performance. Time to discuss their performance according to their price.
Airtel internet service and packages
From the very begging time Airtel are starting to provide
their internet service in Bangladesh. There are 20 different Airtel internet packages are available in Bangladeshi market. Behind the reason of variation,
the company says they make various kind of package after thinking about various
kind of need of people. Those packages are starting from 10 taka to 747 taka
(without vat and tax). But actually, what will happen? People who use the
internet service, most of the time do not satisfied. Even there is some area
where there 3G service does not work.
Airtel voice calls and SMS service
The company provides voice call facility in cheap rate. But
the calling system is not poor like there internet service. They provide 1-second
pulse facility. Even lots of FNF and free minute bundle are also availed. Few
year ago there is a problem of call drop. But now a day it becomes solve day by
day.
As like there voice call service, their SMS service is also
better than any other mobile operator. It is cheap and better. But in the era
of WhatsApp and another social app, few of people are like to use the SMS.
The customer cares service of the mobile operator
Of course, they have a customer care service. It provides
better service but the main problem is when anyone fall on long serial of
customer care. If anyone, needs help and he calls to customer care, then he
will fall in a long run. But few of their outlet provide good and faster
service.
Actually, Bangladesh is a middle earner country. That’s why
those kind of mobile operator (Airtel) are very important in our country. But
they should improve their performance at a time. Otherwise, their users and
subscriber must leave them.
